Technical Support

Teramed present a maintenance contract options in a five main coverages with his deep experience history and supported by the alliance with world largest independent solution provider (OSI).

TRUSTFULL PACKAGE- This package covers Planned Maintenance execution.
EFFICIENCY PACKAGE- This package covers Planned and Corrective Maintenance labor works.
ACTIVE PACKAGE- This package covers Planned and Corrective Maintenance execution and original spare part replacement (the exceptional spare parts exchange does not include).
VIP PACKAGE- This package has no exception; all support and spare part needs will be provided with in the agreement coverage.
SUPPORT PACKAGE- This package built by resource and risk sharing with the existing clinics infrastructure and resources. The agreement contents can build-up through clinics need and demand.

Beside of service agreements, following services solution can be provided;

Fault finding and performance testing,
Original spare part providing,
Project planning and management,
Dismantling, relocation and installation,

Scope and contents	Trustful Package	Efficiency Package	Active Package	VIP Package
Planned Maintenance	********	********	********	********
Planned Maintenance measurement and check list providing	********	********	********	********
Next PM date labelling on the device	********	********	********	********
User training fee discount		********	********
Free, limited duration user up-date training				********
Manufacturer released and provided recall and modification application		********	********	********
Upgrade and accessory providing with discount				********
Discount for uncovered labor works			********	********
Discount for limited life part replacement		********	********
Free and unlimited labor work providing			********	********
Limited system performance test expertise			********	********
1 Hour reaction time through telephone			********	********
4 Hours reaction time for on-site intervention*			********	********
24 Hours reaction time for on-site intervention*		********	********	********
Call guidance after hours			********	********
Free and unlimited non-exclusive spare parts replacement			****	********
Free and unlimited exclusive spare parts replacement				********
Remote access to device**			********	********
%98 up-time commitment				********
Free project expertise support in case of device relocation***			********	********
A special status reporting during service processes				********
Planned Maintenance execution on afterhours				********
Corrective Maintenance execution on afterhours				********

* Can differ the device location and geographical situation
** This service can be provided when the clinic has a good enough internet access and suitable firewall systems.
*** This service can be provided when the agreement will continue or extended.